The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
Skills of a Great Customer Service Representative
Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
Methods to Improve Customer Experience in Travel Agencies
To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Tips for Providing Good Customer Service During a Crisis
Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
What is Customer Service and Why is it Important?
Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
The 5 Steps of Customer Service
For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
10 Best Free Online Customer Service Courses
The internet is a treasure chest where you can find some very useful resources for upgrading your skills and knowledge ...
What is Customer Value and Why is it Important?
In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
Customer Service Tools
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...