The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
How to Change or Cancel Flights Because of Coronavirus
The airline industry is in a crisis-mode among government-imposed travel restrictions and travelers' concerns regarding the coronavirus. This is the ...
Common Customer Service Problems and How to Solve Them
In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
What is Customer Service and Why is it Important?
Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
8 Tips For Getting Better Customer Service
Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Tips for Providing Good Customer Service During a Crisis
Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
Skills of a Great Customer Service Representative
Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
What Does a Customer Support Manager Do?
Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, ...
Customer Service Tools
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...